WBALTV: U.S. Postal Service delays centered around Dundalk draw Ruppersberger’s ire

By Barry Simms
FOR WBALTV | APR 1, 2021 

More complaints about U.S. Postal Service delivery delays have amassed from across the country, but a Maryland congressman is focusing on one particular post office.

U.S. Rep. Dutch Ruppersberger, D-District 2, said he has received complaints about the Dundalk Post Office even before the COVID-19 pandemic started. He also said his office has received more than 200 complaints and requests for help since January because of delays and missing mail.

For Dundalk florist Mary McWilliams, relying on the U.S. Postal Service has been problematic. The small family-owned business complains about not receiving mail sometimes for as long as 12 days. Invoices sent to customers and bills that must be paid to keep the company open are arriving days, weeks and even months late.

“It’s very frustrating that I spent four weeks on the phone with my vendors trying to get late fees abated,” McWilliams

The issue has forced McWilliams to try to find other possible solutions.

“I’ve been driving my mail to other branches because I can’t trust the Dundalk Post Office to get my outgoing mail. I’ve literally have gone to Harford County, Highlandtown, Rosedale,” McWilliams said.

McWilliams stood with others Thursday outside the Dundalk Post Office, seeking to have postal problems fixed. She brought a box of mail that she said has postmarks that are proof of some serious delivery delays.

Ruppersberger, speaking Thursday morning outside the Dundalk Post Office, said COVID-19 is to blame for some of the issues, but he added that his office has fielded complaints from before the pandemic.

“Enough is enough,” Ruppersberger said.

As 11 News reported over the summer, Ruppersberger and Baltimore County Delegate Rick Metzgar, R-District 6, visited a Maryland postal center, where they received reassurances that improvements would be made.

“Things only got worse,” Ruppersberger said.

In an email to 11 News, a U.S. Postal Service spokeswoman responded, saying: “The Postal Service recognizes consistency is paramount to our customers and we remain committed to provide prompt and reliable service in alignment with current service standards. We have taken immediate steps to increase operational efficiency, which includes forming a joint task force to identify and address service issues.”

But Ruppersberger and others said they think the Postal Service is being dismantled, and they want Postmaster General Louis DeJoy, who recently released a plan to fix postal problems, to resign or be fired.

“DeJoy, in my opinion, needs to go. The buck stops at the top,” Ruppersberger said.

Ruppersberger said he wants an evaluation of the backlog. The congressman said his office is trying to work with regional managers, but he said they need more help and more resources.

Rep. C.A. Dutch Ruppersberger represents Maryland’s 2nd District in Congress. His Twitter address is @Call_Me_Dutch.

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